TERMS AND CONDITIONS

Thank you for choosing Simple Separation to assist with your family law matter. Whether you're looking to formalise an existing agreement, or need some additional support to reach one, we are committed to providing a high-quality service tailored to meet your family’s unique needs.

Please take the time to review this document. By e-signing this quotation for products and services, you confirm that you have read, understood, and agree to the terms set out in Simple Separation’s Terms and Conditions, Refund Policy, and the quotation provided for your matter.

Use of Website, Online Platforms and Services

  • Simple Separation may utilise online platforms to facilitate the delivery of our services, including family dispute resolution, referrals to third-party legal services, and related supports.

  • By registering and creating an online account with Simple Separation, you agree to provide information that is accurate, current and complete. Failure to provide and maintain accurate and up to date information throughout the period of service delivery may limit or prevent us from providing you with the agreed service(s).

  • You are responsible for maintaining the confidentiality of your login credentials and agree to notify us immediately of any unauthorised access or use.

  • You agree to use the Website and Services respectfully, and in accordance with the law. You must not misuse the Website or Services, including by attempting unauthorised access, transmitting harmful material, or engaging in unlawful or unethical conduct. Any misuse may result in suspension or termination of your access to services.

Privacy and Storage of Personal Information

  • We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth). The information you provide is collected, stored, and managed securely, and used to understand your needs and deliver our services accordingly.

  • Your information will not be disclosed to any third parties without your consent, unless required or authorised by law.

  • You may request access to, or correction of, the personal information we hold about you by contacting us. In some circumstances, particularly where information relates to Family Dispute Resolution services, we may be unable to provide the requested information due to the confidentiality provisions under the Family Law Act 1975 (Cth).

 

Fees and Charges

  • Service fees are payable in advance, as per the individualised quotation for products and services.

  • Payments may be made via EFT, credit card or payment plan via our third-party provider.

  • Some of the fees paid to Simple Separation may include legal fees that will be paid to third parties on your behalf.

 Timeframe for Service Delivery

To provide a cost effective and timely service, we rely on both parties to do some preparation and ongoing tasks including:

  • Completing the online Questionnaires.

  • Providing us with copies of additional documents and disclosure documents where required.

  • Responding to communication or requests for additional information from your FDRP or independent legal adviser in a reasonable timeframe.  

If the above stated requirements are not actioned in a timely manner by both parties, this may impact our ability to deliver the agreed upon service(s) to you and result in a longer than anticipated timeframe to finalise your matter. If we are required to follow up with you on more than two occasions regarding the provision of required information or documents, we may consider the service to have been discontinued by you, and our Refund Policy will apply accordingly.

Your Responsibilities

For the process to be as helpful and efficient as possible, we ask that you:

  • communicate clearly and respectfully with our team members and with the other party

  • be transparent about your situation and keep us fully informed of any changes to ensure we tailor the appropriate package for your needs and can continue to assist you

  • let us know a minimum of 48 hours prior if you cannot attend an appointment to avoid being charged a cancellation fee

  • upload your disclosure documents within the timeframe nominated by your practitioner

  • ensure payment is made to Simple Separation for any agreed services prior to service delivery

Accuracy and Completeness of Information

  • By engaging the services of Simple Separation, you acknowledge that the provision of accurate and complete information is critical to the effective delivery of services. Simple Separation relies on the information provided by each of the parties to tailor our services to meet your specific needs. Any inaccuracies, omissions, or misrepresentations may affect the quality of the service(s) we provide and could lead to delays, additional costs, difficulties in reaching a resolution, or prevent us from delivering the service(s) you require.

  • You are responsible for ensuring that all information provided to Simple Separation is truthful, accurate, current and complete throughout the process. Failure to do so may result in termination of the service(s), in which case the terms of our Refund Policy will apply.

Third-Party Services

  • Simple Separation may retain third-party professionals (e.g. lawyers, conveyancers etc) on your behalf. You acknowledge they are independent providers and Simple Separation are not liable for services provided by these third parties. We may need to provide these third parties with information about you and your matter for them to assist you.

 

Information About Family Dispute Resolution

  • The Family Law Act 1975 (Cth) and the Family Law (Family Dispute Resolution Practitioner Regulations) 2025, require FDR service providers to provide specific information about FDR, prior to delivering FDR services.

  • Upon payment, you will receive an information pack to review. Please note we will be unable to progress your matter further until the Agreement to Mediate form and questionnaires have been completed and returned.

Exclusion of Liability

  • The FDRP will not be liable to a party, except in the case of fraud by the FDRP, for any act or omission by the FDRP in the performance or purported performance of the FDRP’s obligations under this agreement.

  • The parties jointly and severally release and indemnify the FDRP from any claims arising out of their role in facilitating FDR, including any alleged negligence.

No Guarantee of Agreement being reached

  • Simple Separation cannot guarantee that an agreement will be reached through the services provided, and no representation or warranty is made regarding the achievement of any specific outcome.

Disputes in Relation to Terms

  • If a dispute arises in relation to Simple Separation’s Terms and Conditions, Refund Policy or services provided, the parties agree to attempt resolution in good faith, including mediation, before commencing court or tribunal proceedings (except in urgent matters).

Copyright and Intellectual Property

(a) The Website, the Services and all of the related products of Simple Separation are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Simple Separation or its contributors.

(b) All trademarks, service marks and trade names are owned, registered and/or licensed by Simple Separation, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:

                  (i)  use the Website pursuant to the Terms;

                   (ii)  copy and store the Website and the material contained on the Website in your device's cache memory; and

                   (iii)  print pages from the Website for your own personal and non-commercial use.

Simple Separation does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Simple Separation.

(c) Simple Separation retains all rights, title and interest in and to the Website and all related Services. Nothing you do on, or in relation to the Website will transfer any:

(i) business name, trading name, domain name, trademark, industrial design, patent, registered design or copyright, or

(ii) a right to use or exploit a business name, trading name, domain name, trademark or industrial design, or

(iii) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.

(d) You may not, without the prior written permission of Simple Separation and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third-party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

Governing Law

  • These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of Victorian courts.

Severability

  • If any part of these Terms is found invalid or unenforceable, the remainder will remain in full force and effect.

 Client Feedback and Complaints

  • We welcome all feedback. If you have a concern, please contact your Family Dispute Resolution Practitioner directly. If your issue is unable to be resolved, please contact us at:

REFUND POLICY

 The Family Dispute Resolution Practitioner (FDRP) providing Family Dispute Resolution (FDR) services on behalf of Simple Separation may at any time, assess a matter as being inappropriate to continue, with the reasons for their decision making protected by the confidentiality provisions under s.10H of the Family Law Act 1975 (Cth). The same cancellation and refund provisions apply regardless of whether the process is terminated by the client or whether Simple Separation assesses the matter is inappropriate to proceed. Refunds will be assessed based on the milestone your matter has reached at the time of cancellation or termination of the service(s).

Should the matter be assessed as inappropriate for our service, or should one or both parties decide to cancel or withdraw from the service, Simple Separation Australia Pty Ltd will provide refunds of the Services Fee as follows:

 

Separation Ready:

Cancellation Milestone 1

  • Should one or both parties withdraw prior to the Onboarding session, after payment has been made, a full refund will be issued less the cancellation fee.

Cancellation Milestone 2 – Milestone 5

  • Where one or both parties have completed their Onboarding session(s), are between Milestone 2 and 5, choose to withdraw from the process, or, if the matter is deemed inappropriate to proceed, a 50% refund will be issued, plus a full refund for any unused third-party legal services, less the cancellation fee.

 Cancellation Milestone 6 – Milestone 8

  • If one or both parties withdraw from the process between Milestone 6 and 8, or if the matter is deemed inappropriate to proceed, a 15% refund will be issued, plus a full refund for any unused third-party legal services less the cancellation fee.

 *Please note any applicable payment plan set up fees will be charged in addition to the cancellation fee of $999 plus GST.

Separation Assist:

Cancellation Milestone 1

  • Should one or both parties withdraw prior to the Onboarding session, after payment has been made, a full refund will be issued less the cancellation fee.

Cancellation Milestone 2 – Milestone 5

  • Where one or both parties have completed their Onboarding session(s), are between Milestone 2 and 5, choose to withdraw from the process, or, if the matter is deemed inappropriate to proceed, a 65% refund will be issued, plus a full refund for any unused third-party legal services, less the cancellation fee.

Cancellation between Milestone 6 – Milestone 8

  • If one or both parties withdraw from the process between Milestone 6 and 8, or if the matter is deemed inappropriate to proceed, a refund of 35% will be issued, plus a full refund for any unused third-party legal services less the cancellation fee.

Cancellation between Milestone 9 – Milestone 11

  • If one or both parties withdraw from the process between Milestone 9 and 11, or if the matter is deemed inappropriate to proceed, a refund of 15% will be issued, plus a full refund for any unused third-party legal services less the cancellation fee.

 *Please note any applicable payment plan set up fees will be charged in addition to the cancellation fee of $999 plus GST.

 

Guided Parenting Plan

Cancellation Milestone 1

  • Should one or both parties withdraw prior to the Assessment session, after payment has been made, a full refund will be issued less the cancellation fee.

 Cancellation Milestone 2

  • Where one or both parties have completed their Assessment session(s) or, if the matter is deemed inappropriate to proceed, a 50% refund will be issued, less the cancellation fee.

Cancellation Milestone 3 and 4

  • If one or both parties withdraw from the process between Milestone 3 and 4, no refund will be issued.

*Please note any applicable payment plan set up fees will be charged in addition to the cancellation fee of $199 plus GST.

 

Mediated Parenting Plan

Cancellation Milestone 1

  • Should one or both parties withdraw prior to the Assessment session, after payment has been made, a full refund will be issued less the cancellation fee of $199 plus GST.

Cancellation Milestone 2

  • Where one or both parties have completed their Assessment session(s) or, if the matter is deemed inappropriate to proceed, a 65% refund will be issued.

Cancellation Milestone 3

  • If one or both parties withdraw from the process, or if the matter is deemed inappropriate to proceed, a refund of 50%, plus a full refund for any unused third-party legal services will be issued.  

Cancellation Milestone 4

  • If one or both parties withdraw from the process, or if the matter is deemed inappropriate to proceed, or if there is no agreement reached and no parenting plan required, a refund of 20% will be issued.

Cancellation Milestone 5 – 6

  • If one or both clients withdraw from the process between Milestone 5 and 6, no refund will be issued.

Pre-nup Package:

Cancellation Milestone 1

  • Should one or both parties withdraw prior to the Onboarding session, after payment has been made, a full refund will be issued less the cancellation fee.

Cancellation Milestone 2 – Milestone 5

  • Where one or both parties have completed their Onboarding session(s), are between Milestone 2 and 5, choose to withdraw from the process, or, if the matter is deemed inappropriate to proceed, a 50% refund will be issued, plus a full refund for any unused third-party legal services, less the cancellation fee.

 Cancellation Milestone 6 – Milestone 8

  • If one or both parties withdraw from the process between Milestone 6 and 8, or if the matter is deemed inappropriate to proceed, a 15% refund will be issued, plus a full refund for any unused third-party legal services less the cancellation fee.

 *Please note any applicable payment plan set up fees will be charged in addition to the cancellation fee of $999 plus GST.

Additional Service Cancellation

  • For any additional services (not referred to above), a full refund will be issued less a cancellation fee of $199 plus GST, providing service delivery has not yet commenced. Where service delivery has already commenced, no refund will be issued.